Redressal of Grievances

The Research Analyst is committed to providing prompt, fair, and transparent grievance redressal services to all clients. Clients may follow the grievance resolution process outlined below for any complaints, concerns, or feedback relating to the research services.

1. Contact Our Representative / Consultant

If you are not satisfied with our services and wish to lodge a complaint, you are requested to first contact your relationship representative or consultant who serves as your primary point of contact. Grievances may be communicated through telephone or email, and every effort shall be made to acknowledge and resolve them promptly.

Phone: +91 9778743671
Email: fortunaresearchanalyst@gmail.com

The Research Analyst shall endeavor to resolve grievances within 7 business working days from the date of receipt or within such timelines as may be prescribed by SEBI from time to time.

2. Escalation to the Research Analyst

If you are not satisfied with the resolution provided by our representative or consultant, or if your grievance remains unresolved within the prescribed timeline, you may escalate the matter directly to the Research Analyst.

Name: Gobinath N
Designation: Research Analyst, Principal Officer & Compliance Officer
Address: New No 2/273, Periyar Street 74, Krishnapuram, Gangavalli, Salem - 636105, Tamil Nadu, India
Phone: +91 9778743671
Email: fortunaresearchanalyst@gmail.com

The Research Analyst shall personally review the grievance and make every effort to resolve it fairly, transparently, and in accordance with applicable SEBI regulations and guidelines.

3. Complaint through SCORES

If you are not satisfied with the resolution provided by the Research Analyst or if your grievance remains unresolved within the prescribed timeline, you may lodge a complaint through the SEBI Complaints Redress System (SCORES 2.0).

SCORES Portal:
https://scores.sebi.gov.in

Two-Level Review Mechanism

• First Level Review: Research Analyst Administration and Supervisory Body (RAASB)
• Second Level Review: Securities and Exchange Board of India (SEBI)

4. Online Dispute Resolution (SMART ODR)

If you remain dissatisfied with the outcome of the grievance redressal process, you may initiate dispute resolution through the SMART Online Dispute Resolution (SMART ODR) Platform for online conciliation and/or arbitration in accordance with the applicable SEBI framework.

SMART ODR Portal:
https://smartodr.in

5. Physical Complaint to SEBI

Investors may also submit their complaints directly to:

Office of Investor Assistance and Education
Securities and Exchange Board of India (SEBI)
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra-Kurla Complex, Bandra (East),
Mumbai – 400 051, India