Grievance Redressal Mechanism
Grievance Redressal
In case of any grievance or complaint, clients are requested to follow the redressal mechanism outlined below.
Step 1: Approach the Research Analyst
Clients may first contact the Research Analyst:
- Name: Gobinath N, Research Analyst
- Email: fortunaresearchanalyst@gmail.com
- Contact: +91 9778743671
- Address: New No 2/273, Periyar Street, Krishnapuram, Gangavalli, Salem, Tamil Nadu - 636105
While lodging a complaint, clients should include their full name, contact details, PAN, and a clear description of the issue along with supporting documents, if any.
The Research Analyst shall resolve grievances in a transparent manner within the timelines prescribed by SEBI (currently 21 calendar days).
Step 2: SEBI SCORES Portal
If no response is received within the prescribed timeline, or if the resolution is unsatisfactory, clients may lodge complaints on SEBI’s SCORES platform.
- Register at: https://scores.sebi.gov.in
- Provide details such as Name, PAN, Address, Mobile Number, and Email ID
- SEBI Toll-Free Helpline: 1800 22 7575 / 1800 266 7575
SCORES ensures effective communication and timely redressal of grievances.
Step 3: Online Dispute Resolution (ODR)
If the issue remains unresolved after SCORES, clients may opt for Online Dispute Resolution through the SMART ODR portal: